Even the strongest financial immune systems have the occasional hiccup and sometimes our client portal needs a little digital CPR. If you ever experience an outage, here’s exactly what to do so we can diagnose the issue quickly and keep your financial health chart up to date.
1. Check the ICU Tech Board
Head to our official tech reporting form:
👉 https://anasaconnect.wixforms.com/f/7438638305425491149
2. Let the ICU Tech Team Work Their Magic
Once the issue is confirmed, our team will begin stabilizing the system and updating the post as progress is made.
No need to submit tickets, emails, or smoke signals. Everything is tracked in real time on the tech board.
3. Stay Tuned for the Official Resolution
When the issue has been resolved:
You’ll receive a Client Announcement Blast directly inside the portal confirming the all-clear.\
4. Thanks for Helping Us Keep the ICU Running Smoothly
Your votes and reports help us respond faster, diagnose the issue accurately, and keep the entire ICU community up and running. We appreciate you helping us keep the system healthy and responsive for everyone.
If you ever have questions, concerns, or need a follow-up, our team is always here to support your financial wellness.
Still need help?
Contact us