Even the strongest financial immune systems have the occasional hiccup and sometimes our client portal needs a little digital CPR. If you ever experience an outage, here’s exactly what to do so we can diagnose the issue quickly and keep your financial health chart up to date.

1. Check the ICU Tech Board

Head to our official status + tech reporting page:
👉 https://incomecareunit.canny.io/tech

Once you’re there, look for a post for today’s date.

If a post is already up for the day:
Don’t create a new one. Simply click “Vote” on the existing post.
Voting helps us confirm this isn’t a single-user issue — it tells us the system needs a full team response, not a quick band-aid.
If no post exists for today:
Go ahead and create a new post briefly describing what you’re seeing.
(Short and sweet: “Portal not loading,” “Login screen frozen,” etc.)

2. Let the ICU Tech Team Work Their Magic

Once the issue is confirmed, our team will begin stabilizing the system and updating the post as progress is made.

No need to submit tickets, emails, or smoke signals. Everything is tracked in real time on the tech board.

3. Stay Tuned for the Official Resolution

When the portal issue has been resolved:

The ICU Team will add a final comment on the tech post.
You’ll receive a Client Announcement Blast directly inside the portal confirming the all-clear.

This way, you always know when it’s safe to log back in and continue your financial treatment plan without interruption.

4. Thanks for Helping Us Keep the ICU Running Smoothly

Your votes and reports help us respond faster, diagnose the issue accurately, and keep the entire ICU community up and running. We appreciate you helping us keep the system healthy and responsive for everyone.

If you ever have questions, concerns, or need a follow-up, our team is always here to support your financial wellness.

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